Reservation Policy & Terms of Trade

 Terms of Trade

These terms of trade apply to all hunting bookings between Poronui and its customers. The customer and Poronui agree they are entering into a contract and are bound by these terms of trade on placing a reservation or “booking” with Poronui.

Reservation Confirmation

To confirm a booking, a 25% non-refundable deposit of the booked hunt is required to be paid by the customer within 7 days. Payment of the initial deposit is confirmation of acceptance of these terms and conditions by the customer. Poronui is under no obligation to place or maintain that booking until the deposit has been paid.

A further 25% of the booked hunt must be paid to Poronui at least 6 months prior to the scheduled date of arrival at Poronui.

The balance of the booked hunt will be due no later than 30 days prior to arrival.

Failure to pay the balances by the due date will be treated as a cancellation by the customer, Poronui’s cancellation policy will apply and the held dates will be released.

Any extras e.g. additional package or trophy fees, upgrades, activities, and incidentals etc. are payable by the customer prior to departure from Poronui.

Cancellation Policy

If a booking is cancelled at the customer’s request or by reason of the default or other conduct of the customer, the following will apply:

• If a booking is cancelled prior to 6 months of the date that the customer is scheduled to arrive at Poronui, the initial 25% deposit will be credited to a future hunt within 12 months of the original booked dates.
• If a booking is cancelled between 3-6 months prior to the date that the customer is scheduled to arrive at Poronui, the customer will forfeit 50% of the total deposit paid, the remaining 50% of the deposit may be credited to a future hunt within 12 months of the original booked dates.
• If a booking is cancelled within 3 months of the date that the customer is scheduled to arrive at Poronui, the customer will forfeit the total deposit paid and not be subject to a postponement.
• All postponed dates will be subject to availability and relevant rates.
• The party making the cancellation is subject to all bank charges

 Cancellation by Poronui 

The nature of the business of Poronui means that occasionally matters arise which are beyond Poronui’s control meaning a booking cannot be honoured. If a booking is cancelled by Poronui (through no fault of the customer), then Poronui will use its best efforts to advise the customer in advance and will credit the amount paid toward a future booking on another date, or (if the customer prefers) refund any deposit and other monies paid to Poronui by the customer. Poronui is only liable to refund the deposit and other monies paid to it by the customer and accepts no liability nor is it responsible for paying for any other costs, expenses or losses suffered or incurred by the customer or any other person by reason of Poronui cancelling the booking and whether such costs, expenses or losses are directly or indirectly related to such cancellation. By way of example but not limitation, customer costs for airfares, insurance, or other accommodation will not be met by Poronui – please refer Travel Insurance (below).

Travel Insurance

For the reasons above, we strongly recommend all guests obtain full travel insurance, including trip cancellation and interruption, baggage protection, medical expenses, accidental death and dismemberment, emergency evacuation and repatriation, and emergency assistance service. There are a number of reputable vacation insurance companies.

Border Entry and VISA

 It is the sole responsibility of the guest to ensure they have the appropriate visas to enter New Zealand. For more information, please visit www.immigration.govt.nz

Payment

Prices, with the exception of trophy fees, are inclusive of a 15% Goods and Services Tax (GST). Trophies being expedited out of New Zealand will be zero-rated for GST purposes with 0% GST applying. Trophies remaining in NZ will be subject to an additional 15% GST.

Poronui accepts – Direct transfer and credit cards (Visa, MasterCard or AMEX).

Note there is a 2.3% fee for payment by credit card.  Credit card fees are non-refundable in the event of a cancellation, for any reason.

We do not accept international currency, checks/cheques, Diners Club or Discover credit cards.

In the event of an outstanding account, the customer shall pay interest on outstanding balances at 2% per month from the due date of payment to the date on which the amount is paid.

The customer shall pay or reimburse all costs/and or expenses incurred by Poronui in instructing our Collection Agencies to recover any amount overdue for payment.